At Asher Chile, we value and respect the privacy of our customers, suppliers, and visitors.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our services, make a purchase, or communicate with us through our official channels.
By using our website, social media accounts, or completing a purchase with Asher Chile, you agree to the terms described in this policy.
1. Scope of the Policy
This Privacy Policy applies to all purchases and interactions made through Asher Chile’s official channels, including our online store, social media accounts, authorized distributors, and physical sales points.
By using any of these services, the user acknowledges that they have read, understood, and accepted the conditions outlined below.
2. Information We Collect
Asher Chile collects personal information in a transparent and limited manner, only for purposes necessary to provide an efficient and secure service.
The data we may collect includes:
a. Personal identification information
Full name
National ID or tax number (RUT)
Shipping or billing address
Phone number and/or WhatsApp contact
Email address
b. Purchase and transaction data
Order history
Payment methods used
Amounts, dates, and status of transactions
c. Technical information
IP address, browser type, and operating system
Cookies and similar technologies (for site functionality and analytics)
d. Voluntarily provided data
Any information you choose to provide through messages, contact forms, or social media (for example, inquiries, feedback, or complaints).
3. Purpose of Data Processing
The information we collect is used solely for legitimate and clearly defined purposes, including:
Processing, shipping, and tracking your orders or purchases.
Handling product exchanges, returns, or warranty claims.
Sending updates or notifications about your order status or customer service follow-ups.
Improving the quality and personalization of our customer experience.
Complying with Chilean legal, tax, and accounting obligations.
Sending promotional materials, product updates, or newsletters (only with the user’s prior consent).
Asher Chile never sells, rents, or shares your personal data with third parties without your explicit authorization.
4. Legal Basis for Processing
The processing of personal data by Asher Chile is based on the following legal grounds:
Explicit consent of the data subject, granted by accepting this policy or voluntarily providing information.
Performance of a contract, when data is required to fulfill a purchase or service request.
Legal obligations, in compliance with tax, consumer protection, or other applicable regulations.
5. Data Protection and Security
Asher Chile uses appropriate technical, administrative, and physical security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.
These measures include:
Secure browsing through SSL certificates.
Data storage in protected and certified systems.
Restricted access for authorized personnel only.
Confidentiality agreements and internal data handling policies.
Despite our efforts, please note that no system is completely immune to cyber threats, so we encourage users to take appropriate precautions when sharing information online.
6. Data Subject Rights
Under Chilean Law No. 19.628 and international privacy standards, individuals whose data is processed by Asher Chile have the right to:
Access their personal data held by us.
Rectify incorrect, incomplete, or outdated information.
Request deletion of their personal data when appropriate.
Object to the use of their data for advertising or non-essential purposes.
To exercise any of these rights, please contact us at soporte@asherchile.cl
, clearly indicating your request and providing proof of identity.
7. Data Retention
Asher Chile retains personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by Chilean law (for example, tax or commercial retention periods).
Once the applicable retention period has expired, your data will be securely deleted or anonymized.
8. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyze traffic, and personalize content.
You may choose to disable cookies through your browser settings; however, doing so may affect certain functionalities of our website.
9. Links to External Websites
Our website or social media channels may contain links to third-party websites (e.g., payment gateways or social networks).
Asher Chile is not responsible for the privacy practices or content of these external sites.
We recommend reviewing their respective privacy policies before providing any personal information.
10. Policy Updates
Asher Chile reserves the right to update or modify this Privacy Policy at any time, in order to comply with new regulations or improve internal procedures.
All changes will be published on our official channels and will take effect immediately upon publication.
11. Contact Information
For questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:
Email: soporte@asherchile.cl
Phone / WhatsApp: +56 9 6110 1333
Website: www.asherchile.cl
📍 Company Name: Asher Chile SpA
🛡️ Commitment to Your Privacy
At Asher Chile, we operate under principles of transparency, security, and responsibility.
We are committed to protecting your personal information and ensuring that it is used solely for the purposes for which you entrusted it to us.